Wide Fit Shoes Reviews

7,084  Excellent
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Delivered on time and as described

Delivered on time and as described. Great to get comfortable wide fit trainers that don't look wide fit. I am on my feet all day at work and my 6E new balance trainers mean I am comfortable all day. This is my second pair of 624s and while they are expensive they are worth it to me as my feet can be very painful. I am recovering from bunion surgery and have very painful corns. My first pair are still in great condition but treated myself to a second different colour when there was 20%off. I hope other trainers for women become available in 6E.

Date of experience: 07 May 2024

Reply from Wide Fit Shoes

Hi Lesley,

Thank you for sharing your experience with us! We're delighted to hear that our wide fit trainers have met your expectations and provided you with the comfort you need. Your loyalty and feedback mean a lot to us, Thank you for choosing us again, and we wish you continued comfort and relief with your new pair of trainers!

Wide Fit Shoes Team


Rated 5 out of 5 stars

Shoes are super comfortable in soft…

Shoes are super comfortable in soft leather so 5 stars but 0 stars in relation to return postage costs.
I had to order two different sizes to get the best fit which meant I had to send a pair back.
The return postage cost was over £5 and not £4.10 as the website states. This cost should be updated on the website. I feel I would be more likely to order and therefore buy more pairs of shoes from Wide-Fit if I did not have to worry about possible return postage costs.

Date of experience: 08 May 2024


Rated 5 out of 5 stars

These sketchers are fantastic

These sketchers are fantastic, walked many miles in them so far. I was worried at first they may have been a little bit tight, but I thought new shoes, give them a chance to break in a bit and now they are brilliant. So comfortable and also look good in my humble opinion. 

Will definitely be back to look at some more shoes or trainers soon.

Date of experience: 02 May 2024


Rated 1 out of 5 stars

Poor customer service

Initially very helpful when i was ordering. After ordering, I was sent an introductory discount and asked for this to be applied. They kindly agreed to do so, and asked for the order number which I sent through. Unfortunately, despite having agreed to do so the discount was not applied and I was charged the full amount.
On arrival the shoes were both too small and too narrow. I sent an email politely asking if they could recommend an alternative. No response was received to this or to any of the following emails I sent confirming I was returning the shoes. Now just hoping I get a refund without a problem

Date of experience: 03 May 2024


Rated 5 out of 5 stars

Bought these sandals for my husbands…

Bought these sandals for my husbands birthday, he has extremely swollen feet due to medical conditions, haven’t been able to find him any sandals until I bought these 😊 they have very long straps so they easily accommodate his feet , brill ! Thankyou

Date of experience: 30 April 2024

Reply from Wide Fit Shoes

Hi Kim

Thank you so much for sharing your experience! Ensuring our products meet the diverse needs of our customers is important to us, and we're delighted that we could make a positive difference for you. If you ever need further assistance or have any questions, please don't hesitate to reach out. Wishing your husband a very happy birthday and continued comfort in our sandals!

Wide Fit Shoes Team


Rated 5 out of 5 stars

Excellent service saved the day!

Excellent service saved the day!

Ordered a pair of Extra wide from NewBalance direct, they never sent them or returned emails chasing, then just cancelled my order the day before I needed them to go on holiday! Rang Wide Fit they personally checked their stock and special delivered them, they arrived the next morning in time for the airport run!

Thanks Wide Fit team will buy from you from here on!

Date of experience: 24 April 2024

Reply from Wide Fit Shoes

Hi Chris,

Thank you so much for sharing your experience! We're thrilled to hear that we could assist you when you needed it most. Providing excellent service is our top priority, and we're delighted that we could ensure your shoes arrived in time for your holiday. We truly appreciate your kind words and loyalty. It would be our pleasure to serve you again in the future.

Wide Fit Shoes Team


Rated 5 out of 5 stars

Footwear

Unfortunately we had to return the boots as they were too tight as I have a bunion on one foot, but service was excellent

Date of experience: 29 April 2024


Rated 5 out of 5 stars

Wide foot struggle no more

If you have Wide feet and struggle to find shoes or trainers to fit these are your go to guys. They even provide a printable foot sizing guide if you're not exactly sure what size or width you need.
Be prepared though you do have to pay a premium to get the correct size, but comfortable footware is a must if like me yourvon your feet akl day

Date of experience: 01 May 2024

Reply from Wide Fit Shoes

Hi Martin,

Thank you for your wonderful feedback! We're delighted to hear that our wide selection of shoes and trainers, along with our printable foot sizing guide, have made finding the perfect fit easier for you.Your satisfaction and comfort are our top priorities. If you have any further questions or need assistance, please feel free to reach out.

Wide Fit Shoes Team


Rated 5 out of 5 stars

Always Good-Fitting Quality Shoes.

Always good-fitting quality shoes and speedy delivery. I have used this company for many years and never had any problems.

Date of experience: 06 May 2024

Reply from Wide Fit Shoes

Hi John,

Absolutely, here's a revised response:

We greatly appreciate your positive feedback! It's fantastic to hear that you've consistently enjoyed our good-fitting quality shoes and our efficient delivery service. We're committed to maintaining the high standards you've come to expect from us, and we're grateful for your loyalty throughout the years. Thank you for choosing us, and we look forward to continuing to exceed your expectations!

Wide Fit Shoes Team


Rated 5 out of 5 stars

Great range of wide fit shoes

Great range of wide fit shoes. Efficient service. I ordered some new balance shoes for my son. He likes the shoes so third pair I have ordered for him. They are very light. Only complaint is his toe breaks through the light messing on the top of the shoe.

Date of experience: 08 May 2024


Rated 5 out of 5 stars

Another faultless transaction by wide…

Another faultless transaction by wide fit shoes.This is my 3rd pair of trainers & all have been very good 👍

Date of experience: 06 May 2024

Reply from Wide Fit Shoes

Hi Tony,

Thank you for your continued trust in us.Your feedback motivates us to maintain the high standards we strive for. If you ever need assistance or have any questions, please feel free to reach out. Here's to many more comfortable steps with Wide Fit Shoes!

Wide Fit Shoes Team


Rated 5 out of 5 stars

Beutifull new shoes

I saw your shoes online having already purchased and returned 4 pr. Shoes elsewhere never imagined yours shoes would fit so happy best fitting shoes I have ever bought will definitely buy from youagain

Date of experience: 30 April 2024

Reply from Wide Fit Shoes

Hi Jullie

Thank you so much for your kind words! We're thrilled to hear that our shoes exceeded your expectations and provided the best fitting experience you've ever had. We take great pride in offering high-quality products.If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!

Wide Fit Shoes Team


Rated 5 out of 5 stars

Website easy to use

Website easy to use, great prompt service and the sandals bought for my husband a great fit, he has a very high instep and had been struggling to find sandals to fit so he is over the moon with the fit and quality of these sandals

Date of experience: 20 April 2024

Reply from Wide Fit Shoes

Hi Shirley,

We're so glad you found our website easy to use and enjoyed our quick service! Hearing that the sandals you got for your husband fit him well and made him happy is fantastic. If you need anything else or have questions, just let us know. Thanks for choosing us!

Wide Fit Shoes Team


Rated 5 out of 5 stars

Good to find somewhere to buy wide…

Good to find somewhere to buy wide fitting shoes that really are wide fitting (a lot from other places are so-called & just seem as narrow as regular shoes). Fittings come up large, I thought I was an 11 size which was way too big, the 10 seems ample.
Prompt delivery & a free returns policy. All very good.

Date of experience: 30 April 2024

Reply from Wide Fit Shoes

Hi Philip,

Thank you so much for your kind words! We're thrilled to hear that our shoes exceeded your expectations and provided the best fitting experience you've ever had. We take great pride in offering high-quality products.If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!

Wide Fit Shoes Team


Rated 5 out of 5 stars

Easy to find your size

Easy to find your size, always in stock, great selection & quick delivery - what more do you need?

Date of experience: 30 April 2024

Reply from Wide Fit Shoes

Hi Mr M V

Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with us. Making it easy for our customers to find their size, maintaining a wide selection, and ensuring quick delivery are all priorities for us. We're thrilled that we could meet your expectations. If you ever need anything else, don't hesitate to reach out. We appreciate your support!

Wide Fit Shoes Team


Rated 5 out of 5 stars

Lovely shoes

Lovely shoes, really soft leather. I bought them to wear at my son's wedding. The heels are just the right height to look smart but still very comfortable. I have arthritis in my feet and always find it difficult to find shoes that fit and look nice. These are perfect.

Date of experience: 01 May 2024

Reply from Wide Fit Shoes

Hi Cora,

Thank you so much for your wonderful review! It means a lot to us to know that we could provide you with shoes that fit well and look great. We hope you had an amazing time at your son's wedding! If you ever need more shoes for any occasion, we'll be here for you.

Wide Fit Shoes Team


Rated 2 out of 5 stars

Not so great with a refund!

Shoes did not fit so returned with proof of delivery. Company is saying they have not received the shoes despite photographic evidence from Parcel Force that they were delivered. E-mail request to speak to a manager unanswered and going round in circles with regards to whether the shoes have been delivered. Money due is just under £200. Very annoyed.

Date of experience: 30 April 2024

Reply from Wide Fit Shoes

Hi Clare

We're truly sorry to hear about the inconvenience you've experienced with your return. Your frustration is completely understandable, and we sincerely apologize for any confusion or delay in resolving this issue. Rest assured, we take matters like this very seriously.We'll make sure it's addressed promptly. Your satisfaction is our top priority, and we're committed to ensuring that you receive the refund you're owed. Thank you for bringing this to our attention, and please know that we're doing everything we can to resolve it as quickly as possible.

Wide Fit Shoes Team


Rated 2 out of 5 stars

Not a great experience this time sadly

Unfortunately I didn’t have a great experience this time round. The wrong size shoe was sent to me, which I returned costing over £5. I asked for a refund on this postage, which was given to me quickly. However, I then had to chase several times to get my refund and when it came through, the postage cost had been deducted. I haven’t had a response to further emails on this unfortunately. I previously had a good experience, so it has been pretty disappointing.

Date of experience: 30 April 2024

Reply from Wide Fit Shoes

Hi Charlotte,
I'm truly sorry to hear about your recent experience with us. It's definitely not the standard of service we aim to provide. We apologize for the inconvenience caused by receiving the wrong size shoe and the subsequent issues with the refund process. Your feedback is valuable to us, and we're working to address these issues internally to prevent similar occurrences in the future. We understand your frustration and would like to make things right. Please reach out to us directly, and we'll do our best to resolve this matter promptly. We appreciate your patience and understanding.

Wide Fit Shoes Team


Rated 5 out of 5 stars

Most comfortable walking shoes I've…

Most comfortable walking shoes I've worn, 2nd pair.

Date of experience: 07 May 2024

Reply from Wide Fit Shoes

Hi Paul!

Thank you for your positive feedback! We're thrilled to hear that our walking shoes have provided you with such comfort. We appreciate your continued support as a returning customer.

Wide Fit Shoes Team


Rated 5 out of 5 stars

I really appreciate this company…

I really appreciate this company exists, wide shoes are a total pain to find and this company has a decent range.
Service good too, delivery came quickly and when I needed a size smaller the chap I spoke to was really helpful and gave good advice.

Date of experience: 22 April 2024

Reply from Wide Fit Shoes

Hi Serg

Thank you for your wonderful review! Providing convenience and quality options for our customers is what we strive for, and we're glad to have delivered on that for you. If you ever need anything else, feel free to reach out. We appreciate your support!

Wide Fit Shoes Team